Refund policy

We accept returns within 14 days of delivery if all conditions below are met:

• Item is unused and in original condition
• Item is in original packaging
• Proof of purchase is provided

⚠️ Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us within 7 days of delivery.

We will offer one of the following, in accordance with Australian Consumer Law:

• Replacement
• Repair
• Refund

Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

Shipping fees from the original order are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable products
• Custom or personalised items
• Final sale items
• Used or damaged items caused by the customer

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage.